Storage Edgware Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Edgware provides removal, transport and storage services. By booking any service, you confirm that you have read, understood and agreed to these Terms and Conditions. These terms apply to all residential and commercial customers unless a separate written agreement has been signed.
Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm, company or organisation requesting the services of Storage Edgware.
Services means any removal, packing, storage, transport, loading, unloading, handling or related services provided by Storage Edgware.
Goods means any items, property, boxes, furniture, equipment or belongings handled, transported or stored as part of the services.
Contract means the agreement between Storage Edgware and the customer incorporating these Terms and Conditions and any written quotation or confirmation.
Scope of Services
Storage Edgware provides removal and storage services, which may include collection, packing, loading, transport, unloading, and storage of goods. The exact scope of services for each customer will be set out in the written quotation or booking confirmation. Any services not expressly stated are excluded from the contract.
We reserve the right to decline or discontinue services if the work involves unreasonable risk to the safety of our staff, contractors, vehicles, premises or the public, or if it would breach any applicable laws, regulations or guidance.
Booking Process
All bookings for services must be made directly with Storage Edgware. A booking is only considered accepted when we issue a written or electronic confirmation referencing key details such as dates, addresses, approximate volumes, and charges. Any verbal quotation or discussion is an invitation to treat and does not constitute a binding offer.
Customers are responsible for providing accurate and complete information when requesting a quotation, including but not limited to property access details, floor levels, parking restrictions, special handling requirements, the approximate number and size of items, and any fragile or high value goods.
If, upon arrival, the actual volume of goods, access conditions or working environment differ materially from the information provided at the time of quotation, we reserve the right to amend the price, alter the schedule, allocate additional resources or decline to carry out part or all of the services.
Where a survey or assessment visit is arranged, the customer or an authorised representative must be present, provide accurate information, and highlight any unusual or difficult items, such as safes, pianos, large appliances, or items requiring dismantling.
Quotations and Pricing
Unless otherwise stated, quotations are based on the information provided by the customer and on normal access and working conditions. Quotations are usually given as a fixed price or as an estimate depending on the nature of the job. Any quotation is valid for a limited period stated at the time of issue and may be withdrawn or amended at any time prior to acceptance.
Prices may be adjusted if there are changes to the job details, such as additional items, significant delays, restricted access, waiting times outside our control, or any other circumstance that increases the time, resources or cost required to complete the services.
Additional charges may apply for packing materials, dismantling or reassembly, handling of heavy or bulky items, out-of-hours work, long carries from vehicle to property, and storage-related services such as inventory preparation or special access arrangements.
Payments and Charges
Unless otherwise agreed in writing, payment terms are as follows:
For local removals and smaller jobs, full payment is usually due in advance or on the day of service before unloading is completed.
For storage services, an initial payment covering the first billing period and any associated charges is due prior to or on the date of move-in, with ongoing fees payable in advance for each subsequent period.
For larger or long-distance moves, we may require a deposit at the time of booking, with the balance payable prior to commencement or on a schedule specified in the quotation.
We reserve the right to require cleared funds before starting or continuing any services. If payment is not received when due, we may suspend or cancel services, retain goods in our possession under a lien until full payment is made, and charge interest on overdue amounts at the maximum rate permitted by law.
All charges are exclusive of any applicable taxes or government charges unless stated otherwise. The customer remains responsible for all bank charges or transaction fees arising from international or alternative payment methods.
Cancellations, Postponements and Refunds
If the customer wishes to cancel or postpone any booking, written or electronic notice must be provided as soon as reasonably practicable. The following cancellation charges may apply, unless otherwise stated in the quotation:
Where more than a specified minimum notice period is given before the scheduled start of services, any deposit paid may be refunded or transferred, subject to administrative charges, if applicable.
Where less than the specified minimum notice period is given, Storage Edgware may retain part or all of the deposit and may charge a percentage of the quoted price to cover lost time and resources.
Where notice of cancellation or postponement is given on the day of service, we may charge up to the full agreed price, reflecting the fact that our team and vehicles have been reserved for that period.
For storage contracts, notice periods and cancellation rights are set out in the storage agreement. Prepaid storage fees are generally non-refundable for unused periods unless otherwise agreed.
We may cancel or postpone services where events beyond our reasonable control arise, including but not limited to severe weather, accidents, vehicle breakdowns, industrial action, or public emergencies. In such cases we will seek to reschedule where possible, and our liability will be limited as set out in these terms.
Customer Responsibilities
The customer agrees to:
Ensure adequate and lawful parking arrangements are made for our vehicles, including any permits, permissions or payments required by local authorities or property managers.
Provide safe and reasonable access to all relevant premises, including lifts, stairways and corridors, and ensure that these are clear of obstacles.
Properly prepare and pack goods where packing is not included in the services, ensuring that fragile or delicate items are appropriately protected.
Declare any valuable, fragile, hazardous or unusual items in advance and comply with any specific instructions given by Storage Edgware regarding their handling or exclusion.
Be present or represented by an authorised person during collection and delivery, and at any key stages where decisions or acknowledgements are required.
Check all areas at departure to ensure that nothing has been left behind and that all goods intended to be moved or stored have been included.
Prohibited and Restricted Items
For safety, legal and insurance reasons, certain goods must not be moved or stored. These include but are not limited to:
Explosives, firearms, ammunition, weapons or similar items.
Flammable, corrosive, toxic or hazardous materials including gas cylinders, paints, solvents, oils, chemicals, and fuel.
Perishable goods, live animals, plants, and any items that may attract pests or deteriorate.
Illegal goods or substances, stolen property, or items whose possession, transport or storage would breach any law or regulation.
Cash, securities, jewellery, watches, artworks, antiques or other items of unusually high value unless we have expressly agreed in writing to accept responsibility for them and appropriate arrangements have been made.
If prohibited or restricted items are found among the goods, we may remove, dispose of, or refuse to handle them, and the customer will be liable for any resulting loss, damage, penalty or cost.
Waste and Environmental Regulations
Storage Edgware operates in accordance with relevant waste management and environmental regulations. We are not a general waste disposal contractor and will not remove household rubbish, construction debris, hazardous waste or fly-tipped material as part of ordinary removal or storage services.
Where we agree to remove unwanted items, the customer confirms that they are authorised to dispose of them and that the items are not hazardous, restricted or illegal. Additional charges may apply for the collection, sorting, recycling or lawful disposal of such items.
The customer must not use storage units or stored goods as a means of abandoning waste. Any items left behind following expiry or termination of a storage contract may be treated as abandoned and dealt with in line with applicable regulations and the terms of this contract. Disposal or recycling charges may be applied.
Liability and Insurance
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods or property is limited as follows unless a higher level of cover has been agreed in writing and paid for:
We are not liable for loss or damage arising from inherent defects, pre-existing damage, poor construction or assembly, normal wear and tear, or the natural deterioration of goods over time.
We are not liable for loss or damage resulting from inadequate or improper packing by the customer where packing services have not been provided by us.
We are not liable for indirect or consequential losses, including loss of profit, loss of income, loss of enjoyment, or loss related to business interruption.
Where we are found liable for loss or damage, our responsibility may be limited to the reasonable cost of repair or replacement of the affected items, taking into account their age, condition and market value, and subject to any overall cap stated in the quotation or accompanying insurance terms.
Customers are strongly advised to arrange appropriate insurance for their goods during transit and storage, either through arrangements offered by Storage Edgware or independently. Any insurance arranged through us will be subject to separate policy terms and conditions, which the customer must review carefully.
Access to Storage and Right of Lien
For storage customers, access to stored goods may be subject to prior arrangement, identity verification and payment of any outstanding charges. We may limit access to reasonable business hours and require notice to enable safe and secure entry.
We have a legal right of lien over any goods in our possession for all unpaid charges and any other sums due under the contract. If payment remains outstanding after notice has been given, we may, after a reasonable period, sell or dispose of some or all of the goods to recover the amounts owed and related costs. Any surplus, after deduction of costs, will be held for the customer.
Delays and Events Beyond Our Control
We will make reasonable efforts to carry out the services on the agreed dates and within estimated timeframes, but timings are not guaranteed. We are not liable for delays caused by traffic conditions, road closures, accidents, weather events, labour disputes, public emergencies, or any other circumstances beyond our reasonable control.
If such events occur, we will take reasonable steps to minimise disruption and, where necessary, reschedule services. Any additional costs directly incurred as a result of such events may be chargeable to the customer, including extended waiting times, overnight storage or redelivery fees.
Complaints and Claims
Any visible loss or damage to goods or property should be reported to our team as soon as possible and recorded at the time of service where practicable. All complaints or claims should be made in writing within a reasonable period after completion of the services or discovery of the issue.
We may request supporting evidence, such as photographs, receipts or inventories, and access to inspect any alleged damage. Failure to notify us promptly may affect our ability to investigate and may limit or extinguish our liability.
Data Protection and Privacy
Storage Edgware collects and processes personal information for the purpose of providing services, managing bookings, handling payments, and meeting legal obligations. We will only use personal data in accordance with applicable data protection laws and our privacy practices.
By using our services, the customer consents to the collection and use of their information for these purposes. Customers may request details of the information held about them and ask for corrections where appropriate, subject to legal limitations.
Variation of Terms
We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that contract, unless a change is required by law or regulation, in which case it may apply immediately. Any variation to these terms requested by the customer must be agreed in writing by an authorised representative of Storage Edgware.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be severed to the minimum extent necessary and the remaining provisions will continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the services, or the contract between the customer and Storage Edgware, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation, performance or termination.
Entire Agreement
These Terms and Conditions, together with any written quotation, booking confirmation, and any additional written terms agreed between the parties, constitute the entire agreement between Storage Edgware and the customer in relation to the services. They supersede any prior understandings, statements or representations, whether oral or written, relating to the subject matter of the contract.
